Frequently Asked Questions

FAQ – Frequently Asked Questions

Accommodations and Mobile Homes FAQ

• When can guests use the pool on arrival and departure days?
  Unlimited access to the pools is available on both arrival and departure days, according to the pool’s operating hours.

• Is the price the same if I book online via the Adria Ankaran website or through the reservations department?
  Yes, the price is the same.

• Until when can I cancel my reservation free of charge?
  Reservations can be canceled free of charge up to 10 days before arrival.

• How can I guarantee my reservation?
  You can guarantee your reservation by providing credit card details or paying a deposit in accordance with the sales terms.

• How can I cancel my reservation?
  You can cancel your reservation in writing via email, following the cancellation policy.

• What credit cards can I use to guarantee my room reservation?
  All major credit cards (Mastercard, Visa, Diners) are accepted, except for debit cards.

• Can you send me a price list for an entire month or season?
  Our prices vary based on availability and demand. You can check our offers on our website.

• Is the sauna included in the price of the stay?
  The sauna is available for an additional fee.

• Do you have an electric vehicle charging station?
  Yes, there is a charging station with two connectors in the parking area in front of Hotel Convent, available free of charge for hotel guests.

• Is there a bicycle storage facility?
  Yes, bicycle storage is available for guests in the resort’s bike storage area free of charge. The key can be collected at the hotel reception.

• Can I rent a bicycle?
  Yes, bicycles are available for rent at the campground reception for an additional fee.

• How can I wash or iron my clothes?
  Laundry and ironing services can be arranged at the hotel reception for an additional fee.

• Umbrella rental.
  Umbrellas are available for free rental at the reception.

• Is there an ATM in the resort?
  Yes, an ATM is available within the resort.

• Can I request a wake-up call?
  Yes, wake-up calls can be arranged at the hotel reception.

• I want to gift a voucher for a stay at Hotel & Resort Adria Ankaran. How can I do this?
  Please contact our reservations department, and they will prepare a gift voucher according to your wishes.

• Are bed linens and towels included in all rooms, apartments, and mobile homes?
  Yes, bed linens and towels are included in all accommodation options.

• Are bed linens included in apartments and mobile homes, and how often are towels changed?
  In apartments, towels are changed every 3 days, and bed linens every 7 days. In mobile homes, both are changed every 7 days.

• Is parking available?
  Yes, parking is available near the accommodation units.

• Is gluten-free food available?
  Yes, gluten-free options are available at all meals with prior notice. For gluten-free diets or other allergies, please consult our staff, who will gladly recommend or prepare suitable dishes.

• Is a baby cot available?
  Baby cots are available in all hotel accommodations for an additional fee.

• When is check-in available?
  Hotel rooms are available from 2:00 PM on the day of arrival.
  Apartments and Premium Mobile Homes are available from 4:00 PM.

• When is check-out?
  Hotel rooms must be vacated by 11:00 AM on the day of departure.
  Premium Mobile Homes must be vacated by 10:00 AM.

• Can I access my room before 2:00 PM?
  Early check-in is possible, depending on availability, and for an additional fee.

• Can I keep the room past 11:00 AM on the day of departure?
  Late check-out is possible, depending on availability, and for an additional fee.

• Can I reserve a specific room number?
  Specific room numbers can be reserved for an additional fee. Otherwise, all requests are noted and accommodated based on availability.

• What are the meal times for breakfast and dinner?
  Breakfast: 7:00 AM – 10:00
  Dinner: 18:30  – 20:30

• How far is the beach or wellness center from the hotel buildings?
  Depending on the building, distances range from 50 to 250 meters.

• What is the water temperature in the heated indoor seawater pool?
  32°C.

• What is the beach like, and is entry free?
  Yes, the beach is free to access and well-maintained, offering areas suitable for families and people with mobility aids.

• How much is the fee for a beach or pool lounger and umbrella?
  Lounger: 6.00 €
  Umbrella: 6.00 €

• Are loungers and umbrellas included in the price for the indoor pool?
  Yes, they are included.

• Is Wi-Fi available?
  Wi-Fi is available in all hotel buildings and shared spaces.

• Where are pets allowed in the accommodations?
  Pets are allowed in Villas 4* and Premium Mobile Homes (6-person units) upon request and for an additional fee. Pets are not allowed in the restaurant or pool areas.

• Can I take my dog to the beach?
  Yes, a designated dog-friendly area on the beach is available where your pets can enjoy the water.

• Smoking policy.
  Smoking is not permitted inside the hotel.